Registration and Shipping
The registration process
The ordering and shipping process
Please note: Though we carry a large range of items in stock at our store, we do not carry ALL the items on our website in stock. Availability indicators are there to indicate to customers what is available from our suppliers at this time, it does NOT necessarily mean we have those items physically in stock at our retail store.
Order processing will not begin until we get confirmation from our suppliers regarding stock availability.
This will occur within an hour (during business hours) from placing your order. You will receive email confirmations from our online system regarding all updates to your order.
The steps of the ordering process are:
Should you wish to pay cash (bank notes) for you order, you may do so when collecting the order from our store.
SA door to door
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.
The indicated shipping period in brackets is the service we use to ship the package, it does not necessarily reflect the number of days for the package to arrive from the date the order was placed.
Please note: We do not deliver to farms, mines and power stations.
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
Incorrect/Incomplete order delivered:
We strive to never fail. Kindly contact us at firstname.lastname@example.org, within 7 days of receiving your order, should there be any discrepancies with your order.